What is the selling process?
The sales process takes place in the following order:
- You create your gallery with items available for purchase.
- A buyer contacts you by email or phone.
- You inform the buyer about the delivery price and the method of payment.
- The buyer pays the ordered items and delivery costs (unless otherwise agreed).
- You immediately receive the funds in your PayPal account or bank account.
- You process the order, pack it and send it to the customer's address.
- After the order is delivered to the post office, you send the tracking code to the buyer.
- The sales process is completed 15 days after the buyer receives the package.
How much should I sell my art for?
There is no exact science to pricing your artwork.
A beginning artist will normally price their artwork within a modest price range.
It is a good idea to check what other artists at your stage are selling their
artwork for and use that information to get an idea for what price range you
should currently be in. As you become more well known and accomplished as an artist,
the demand and price for your work should naturally increase.
Keep in mind that your art can be valued higher if your prints are limited.
Also, keep in mind that some people purchase art as an investment,
so you don't want to be in a situation where you have to lower the price of your art since this
could deter some of your art buyers. In this situation,
it is better to start low and raise the price when appropriate.
How can I get more visitor traffic?
If you would like to further increase the traffic to your site on SerbianaArt,
there are several methods you can use. Put the URL to your SerbianaArt site on your business cards, stationery,
invoices, emails, and any other area that can lead people to your website. If you already have an existing email list,
use email marketing to sell and reach new customers. Send them a message and let them know how and where to follow you.
This will increase purchases while also receiving a referral.
How am I notified of an order?
Buyers can contact you via email or directly by phone.
What happens if I decline an order?
If for some reason you decide to reject the order,
it is necessary to notify the buyer immediately or within 2 days at the latest.
Why was an order cancelled?
The buyer can cancel the order anytime before they pay.
The buyer can also request a refund after they have paid, as noted at Refunds.
Do I need to provide a tracking number when I ship an item?
Yes. Please refer to Shipping.
The buyer wants a refund; what now?
Please refer to Refunds.
How do I receive payment?
Please refer to Receiving Payment.