Who is responsible for shipping the item to the buyer?
The seller is responsible for shipping the item to the buyer. All original artworks are shipped directly from the seller’s location. All shipping and returns are handled by the respective seller.

Where is the art shipped from?
Since each seller is responsible for shipping their art, artworks can be shipped from anywhere in the world, depending on the seller’s location.

As a buyer, when do I pay for the shipping costs?
The seller will provide the shipping cost once they receive your order. After being notified of the shipping price, you can choose to proceed or cancel the order. If you decline, you owe nothing and the order will be canceled. If you accept, the order proceeds as usual, and you pay both the item price and shipping cost before delivery.

As a seller, how should I package the art for shipping?
Proper packaging is crucial for ensuring that the artwork arrives undamaged. A multi-layer approach is best: wrap the item in protective material (paper, bubble wrap, etc.), place it in a sturdy box, and surround it with at least 2 inches (5 cm) of foam padding on all sides. Securely tape every seam of the box. For specific packaging advice, you may consult a shipping specialist (FedEx, DHL, etc.).

Which shipping company is used?
The seller chooses the shipping company (UPS, FedEx, DHL, etc.). If necessary, you may contact the seller to request a specific courier.

As a seller, do I have to ship the order immediately after payment?
It is recommended to ship the order as soon as possible (or as agreed with the buyer). On average, it takes up to 7 business days to process and ship an order.

As a seller, do I need to provide the buyer with a tracking number?
Yes. Always provide the buyer with a tracking number. This allows both parties to monitor the shipment and serves as proof in case of disputes.

As a seller, can I sell only in my country?
Yes. If you prefer not to ship internationally, you can specify that shipping is limited to your country. In your account, when adding a new artwork, locate the question "Are you willing to ship internationally?", select "NO" and click "Submit Artwork".