Can I get a refund?
If needed, you have 7 days after receiving an item to request a refund and arrange for the item to be returned. Reasons for requesting a refund including receiving a damaged item, receiving the wrong item, or the item was not as expected. The article must be in its original state, namely undamaged and with accompanying documentation and in the original packaging. Please specify reasons for returning it.

How do I get a refund?
If you have received the item, it is recommended that you contact the seller immediately to arrange how and where to return the item and other details concerning your refund.

At what point can I request a refund?
You can request a refund as soon as you have paid for the order, up to 7 days after you have received the order.

How can I contact the seller?
It is recommended that the seller be contacted by e-mail, or in the same way as when ordering the item. Upon receipt of the shipment, you can see the address and contact details of the seller responsible for the delivery of that item. Also, if necessary, you can visit the seller's website on SerbianaArt to see if they have provided alternative contact information, such as а phone number.

Am I also refunded my original shipping costs?
If the seller has not yet shipped the item to you and if he did not have the cost of preparing the package for delivery, then your shipping costs should be refunded. Otherwise, the seller decides whether to refund your originally shipping costs or not. This is something you, as the buyer, might be able to arrange with the seller.

Do I send the item back to SerbianaArt or do I send it to the seller?
You must return the item to the seller. The seller is responsible for originally shipping the item to you as well as handling the returns. Please contact the seller in order to get the seller's return address.

Do I need to send the item back to the seller to get a refund?
Yes.   You must return the item to the seller in order for them to process a refund. Please be sure to provide the seller with the tracking number for your return shipment. The tracking number allows you and the seller to track the return shipment, as well as providing proof of shipment.

Do I need to get a tracking number for my return shipment?
Yes.   Please be sure to provide the seller with the tracking number for your return shipment. The tracking number allows you and the seller to track the return shipment, as well as providing proof of shipment. Yessy may also request the tracking information in the case of a dispute or other such circumstances.

Am I issued a refund as soon as I contact the seller or does the seller have to receive the item back first?
It is up to the seller whether they will issue a refund immediately or wait until they receive the item back. In any case, the seller is encouraged to issue the refund as soon as possible.

What information should I include with the item I am returning?
Be sure to include enough information with the item you are returning so that, when the seller receives your item back, they will know who and where the item came from. A copy of the original receipt or simply the order number should be sufficient. Also, be sure to provide the seller with the tracking number for your return shipment. The tracking number allows you and the seller to track the return shipment, as well as providing proof of shipment.

Am I reimbursed for the shipping costs when sending the item back to the seller?
The seller is not required to reimburse you for costs involved with shipping the item back for a refund. However, this is something you, as the buyer, might be able to arrange with the seller.

How long does it take to get a refund?
When the seller processes the refund, the money will be immediately refunded to your PayPal account or payment card.

The seller refuses to give me a refund; what now?
Please refer to Problems with Seller.