What happens if the seller doesn't respond to my order?
If 5 days pass without the seller responding to your order, contact the seller again. If he does not respond again, he is probably unable to accept your order for some justifiable reason. It is understood that the order has been cancelled. You can also cancel your order at any time.

I paid for my order but the seller never shipped the order; what now?
Your payment is safe and is fully protected by PayPal. If a week or more passes after you have paid and your order has not yet shipped, please try contacting the seller to find out the status of your order.

How can I contact the seller?
You can see the email address of the seller in the email correspondence between you and the seller. Also, if necessary, you can visit the seller's website on SerbianaArt to see if they have provided alternative contact information, such as phone number.

What should I do if I don't receive my order?
Please contact the seller to find out the status of your order. If after a reasonable amount of time you are unable to resolve the issue with the seller, you can contact PayPal to receive assistance in resolving the situation or having your funds returned to you.

What should I do if my order arrived damaged?
Please contact the seller to arrange for the item to be replaced or refunded. Keep in mind that each seller has their own process for handling damaged goods. If after a reasonable amount of time you are unable to resolve the issue with the seller, you can contact PayPal to receive assistance in resolving the situation or having your funds returned to you.

Can I get a refund?
Please refer to Refunds.

The seller refuses to give me a refund, what now?
If after a reasonable amount of time you are unable to resolve the issue with the seller, contact PayPal to receive assistance in resolving the situation or having your funds returned to you. Also, feel free to contact SerbianaArt at office@serbianaart.com to make us aware of the situation. Please provide SerbianaArt with sufficient information regarding your order, why you are requesting a refund, and any discussion you've had with the seller.

What should I do if I suspect fraud?
If you suspect fraud, the first step you should take is to contact the seller to try to resolve the situation. If after a reasonable amount of time you are unable to resolve the situation, please refer below to the question "What if I can't resolve an issue with the seller?"

What if I can't resolve an issue with the seller?
If after a reasonable amount of time you are unable to resolve an important issue with the seller, contact PayPal to receive assistance in resolving the situation or having your funds returned to you. Also, feel free to contact SerbianaArt at office@serbianaart.com to make us aware of the situation. Please provide sufficient information regarding the problem along with any dialogue you've had with the seller.