What happens if the seller doesn't respond to my order?
If 5 days pass without the seller responding to your order, contact the seller again. If they do not respond again, they are probably unable to accept your order for a justifiable reason. It is understood that the order has been canceled. You can also cancel your order at any time.

I paid for my order but the seller never shipped it; what now?
Your payment is safe and fully protected by PayPal. If a week or more passes after your payment and your order has not yet shipped, please try contacting the seller to find out the status of your order.

How can I contact the seller?
You can find the seller's email address in the email correspondence between you and the seller. Additionally, you can visit the seller's page on SerbianaArt to check for alternative contact information, such as a phone number.

What should I do if I don't receive my order?
Please contact the seller to inquire about the status of your order. If after a reasonable amount of time you cannot resolve the issue with the seller, you can contact PayPal for assistance in resolving the situation or obtaining a refund.

What should I do if my order arrived damaged?
Please contact the seller to arrange for a replacement or refund. Keep in mind that each seller has their own policy for handling damaged goods. If after a reasonable amount of time you cannot resolve the issue with the seller, you can contact PayPal for assistance in resolving the issue or obtaining a refund.

Can I get a refund?
Please refer to Refunds.

The seller refuses to give me a refund. What now?
If after a reasonable amount of time you cannot resolve the issue with the seller, contact PayPal for assistance in resolving the situation or obtaining a refund. Additionally, feel free to contact SerbianaArt at office@serbianaart.com to inform us about the situation. Please provide SerbianaArt with sufficient information regarding your order, why you are requesting a refund, and any discussions you have had with the seller.

What should I do if I suspect fraud?
If you suspect fraud, the first step is to contact the seller to try to resolve the issue. If after a reasonable amount of time you cannot resolve the situation, please refer to the question below: "What if I can't resolve an issue with the seller?"

What if I can't resolve an issue with the seller?
If after a reasonable amount of time you cannot resolve an important issue with the seller, contact PayPal for assistance in resolving the situation or obtaining a refund. Additionally, feel free to contact SerbianaArt at office@serbianaart.com to inform us about the situation. Please provide sufficient details about the issue along with any discussions you have had with the seller.