How can I contact the buyer?
The customer's contact information can be found in the email originally sent to you by the customer.

When can a buyer request a refund?
Please refer to Refunds.

What should I do if I suspect fraud?
If you suspect fraud, contact the buyer to try to resolve the situation. If needed, you can also make SerbianaArt aware of the fraud by emailing marketing@serbianaart.com. Please provide sufficient information regarding the problem along with any dialogue you've had with the buyer